At Greiner, our North Star is providing the best customer experience in the world. This board doesn't just measure dollars; it measures our promise.
We rank our team based on Weighted Revenue. A $20,000 sale is great, but a $15,000 sale with a 5-star review and zero callbacks is better for our customers and our brand. Brand Integrity (Reviews/Callbacks) and Opportunity Creation (Leads) are the keys to the top of the board.
Your Weighted Revenue includes:
Base Revenue from completed jobs
Lead Revenue from opportunities you create
Install Sales from leads that convert
5-Star Review Bonus: +$1,000 per 5-star review
Review Penalties: 4-star and below reduce your total
Callback Penalty: -$500 per callback job
A "Glowing Van" means you've hit the daily goal required to keep our North Star shining and our fleet healthy.
