The Road to a 5-Star Fleet

At Greiner, our North Star is providing the best customer experience in the world. This board doesn't just measure dollars; it measures our promise.

We rank our team based on Weighted Revenue. A $20,000 sale is great, but a $15,000 sale with a 5-star review and zero callbacks is better for our customers and our brand. Brand Integrity (Reviews/Callbacks) and Opportunity Creation (Leads) are the keys to the top of the board.

Your Weighted Revenue includes:

• Base Revenue from completed jobs
• Lead Revenue from opportunities you create
• Install Sales from leads that convert
• 5-Star Review Bonus: +$1,000 per 5-star review
• Review Penalties: 4-star and below reduce your total
• Callback Penalty: -$500 per callback job

A "Glowing Van" means you've hit the daily goal required to keep our North Star shining and our fleet healthy.